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We currently offer the following method of shipment:
Continental United States: UPS (United Parcel Ground Service)
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us via email or call (800-304-9663) within 10 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS must be complied with or they may deny your claim.
Delay in filing your claim voids your insurance and terminates your ability to reclaim value.
DAMAGED MERCHANDISE
Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception - Damage." For United Parcel Service deliveries, contact The Inscapes Gallery's Customer Service Department Or our contact form and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.
Hidden Damage by carrier:
If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, he Inscapes Gallery within 20 days of invoice shipment date and report the damage. We will issue credit or replacement at your request.
Shortages:
If you receive an order from The Inscapes Gallery and find it has not been filled completely:
1. Check your invoice. If the item was out of stock, it was not charged to your credit card account.
2. Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage.
3. If there is no tampering and an actual shortage exists, contact The Inscapes Gallery's Customer Service Department . We'll need to know the invoice number, number of cartons received, the missing item number, and whether you prefer credit or a replacement.
4. The Inscapes Gallery will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer.
5. If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.
Email (support@inscapesgallery.com ) or call. (800-359-1419)
You may return undamaged merchandise for a full refund less shipping/handling fees and 20% re-stocking fee within 10 days of order placement.
All returns need an Return Authorization number from Customer Service.
After 25 days, ALL SALES ARE FINAL!
Returns must be sent PREPAID within 25 days of the date ordered.
No Collect shipments will be accepted.
CONDITIONS
Non-defective returnable merchandise must meet the following conditions to qualify for return acceptance.
1. Merchandise must be in its original minimum inner pack quantity, as shipped by The Inscapes Gallery. Broken quantity inner packs are not returnable
2. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
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